FAQ

A Workspace is the primary home for your company or organisation, similar to a root folder. Within a Workspace, you can create multiple Projects and invite your team members. Each Workspace has one owner, and every person in a Workspace requires a license.

Yes. With one login you can join multiple Workspaces. In some you can be the owner or an admin, in others a member.

Yes. Workspace admins can set different access levels for team members. Admins can access all Projects. Non-admins can be limited to only the Projects you choose.

Yes. Your Home (My Feed) is private to you within each Workspace. Arrange tabs and widgets the way you like, for example Assigned to me, To-Dos, Notes, and Shortcuts.

Yes. Your Home (My Feed) is private to you within each Workspace. Arrange tabs and widgets the way you like, for example Assigned to me, To-Dos, Notes, and Shortcuts.

Yes. Use a purchased license to invite a client to your Workspace. You can give access only to the specific Project or Projects they need.

Item is the smallest record, for example a task or ticket. Module is a collection of Items that share the same fields, for example a Tasks module with Title, Assignee, and Due Date. Module Blueprint is the field setup for a Module. Edit the blueprint and every Item in that Module gets the new field.

Yes. Save any Project as a template, then create new Projects from that template. The new Project will keep the same Modules and fields so you can start fast.

Yes. If your Module includes a Resource field it becomes a resource tracker. You can assign people, log or submit time, compare estimate vs actual, and use cost profiles so different roles have different hourly rates.

A saved group of Projects, like a playlist. A Project can belong to more than one Collection.

A real time interactive dashboard that aggregates data across Modules and Projects. Filter by Collections, Project attributes, or field values. Group and sort results, drill into Items, and save and share views.

Yes. Turn on multi-factor authentication in your account settings for extra security.

Get Early is hosted on AWS. Your data is encrypted in transit with TLS and at rest. Network and application protection include AWS Shield Standard for DDoS and optional AWS Web Application Firewall (WAF). Monitoring and audit are supported with AWS CloudTrail and CloudWatch. AWS offers strong compliance programs and regional hosting options, including Australia.

Yes, through Zapier you can automate workflows with thousands of apps. For example, when a new Item is created you can add a row to a sheet or post in Slack.

Whether you’re launching a new business or refining the way you work, clarity is everything. Get Early gives you direction, helping you prioritise, stay aligned, and keep your goals within reach. Whatever your destination, we’ll help you move toward it with confidence.

You’ve tried the tools. You’ve managed the spreadsheets. However, every business operates differently; your systems should too. Get Early is the most adaptable, custom-built platform on the market. Others ask you to change how you work. We change to work for you.

Whether your team is worldwide, you’re levelling up your workflows, or you’re seeking clarity and control, there’s never been a better time to get started. Join the growing community of teams using Get Early to do their best work.

We’re here to help you succeed. From onboarding and how-to guidance to expert insights and optimisation support, our team is available. With Get Early, you’re never doing it alone.

You can reach our support team by emailing itsupport@getearly.com. Our standard support hours are Monday–Friday, 9am–5pm (AEST/AEDT).

Yes. Customers on Pro and Enterprise plans receive priority support, faster response times, and access to a dedicated Customer Success contact. All paid plans also include basic onboarding and configuration support.

When you log a ticket, you’ll receive a reference ID by email, which you can use to check for updates by replying to that email or checking the in-app support panel. To escalate an urgent issue, simply write “Urgent” in the email subject line; critical incidents are always triaged first.

Feature requests can be submitted via the in-app feedback form or by emailing itsupport@getearly.com; we regularly review and prioritise these in our roadmap. When reporting a bug, please include a short description, steps to reproduce, expected behaviour, screenshots or recordings, and your browser/app version.

For eligible plans and complex issues, we can arrange a video call to troubleshoot or walk you through advanced configuration.

Yes, we support migrations via CSV imports for self-serve use by smaller teams. For larger organisations, we offer custom migration services and structured professional services engagements to ensure a smooth transition.

You can typically import core data such as modules, tasks, assignees, due dates, and statuses. We provide CSV templates with the correct columns for projects, tasks, and users available from the import screen. Attachments and comments may require a custom approach.

Yes. During the migration process, we can map existing fields (like “Owner,” “Stream,” or “Department”) to custom fields in Get Early to fully preserve your existing project structure and terminology.

Most small-to-medium teams complete their migration within a few days once the source data is prepared. Most self-serve imports require no downtime. For large or complex migrations managed by our team, we schedule a migration window to minimise disruption.

Basic import tools are included in all plans. However, tailored migration support for larger scope may be billed as a one-off professional services engagement. Importantly, we do not change or delete data in your old system. We recommend keeping a read-only backup, and you decide when to decommission your old system.

Our Pro plan is USD $15 per license, per workspace, per month. Billing is calculated per active license (or seat) in a workspace. Each person accessing the workspace requires one license, and you are charged based on the total number of active licenses purchased.

Yes. You can choose a monthly subscription for flexibility or an annual subscription for discounted pricing. We also offer special pricing for eligible nonprofits and education institutions; please contact sales with proof of status.

Yes, you can add or remove licenses at any time. Any changes are charged on a pro-rata basis for the remainder of your current billing period. Additional users are prorated immediately, and removing users applies credits or adjustments from the next cycle per your plan terms.

We accept a wide range of credit and debit cards. Workspace owners and financial managers can view and download all invoices and billing history directly from the Billing section in the workspace settings.

You can cancel your subscription at any time. We generally do not offer refunds for partial periods or unused time, but we are happy to discuss exceptional circumstances on a case-by-case basis.

We offer a mix of learning formats including live webinars, 1:1 or group onboarding sessions (for eligible plans), video tutorials, and comprehensive written guides.

Yes. We provide dedicated modules for workspace administrators (covering configuration, permissions, and templates) and separate sessions focused on the day-to-day use of the platform for general users.

For Pro and Enterprise customers, we can tailor training to your specific workflows, custom fields, reporting needs, and even run deep-dive sessions focused on specific features like Atlas, Widgets, or resource planning.

Core training resources and standard onboarding are included in all paid plans. Deep-dive workshops and custom training packages may be billed separately as an add-on service.

Most standard live sessions run for 30–60 minutes. We encourage an internal “champion” model and can run advanced sessions for a small group of champions so they are equipped to onboard and support the rest of your organisation.

We store your data in highly secure data centres located in Australia. We partner with reputable cloud providers that maintain rigorous physical and network security controls, ensuring your information is protected by industry best practices.

Your data is protected using high standards for both transit and rest. All data is protected in transit using TLS/HTTPS encryption, and data at rest is encrypted using industry-standard encryption protocols on our databases and storage services.

Access to production data is strictly limited by role. Only authorised team members who genuinely require access for support, system maintenance, or compliance purposes can view production data, and all such access is logged and fully auditable.

Get Early provides robust role-based access controls (RBAC) and granular permissions. As an admin, you have full control to define who can view, edit, or manage specific project areas and data at both the workspace and project levels.

Yes, absolutely. We strongly encourage this practice. You can easily turn on Multi-Factor Authentication (MFA), sometimes referred to as 2FA, directly in your account settings for an essential extra layer of security on your individual account.

Yes. We can provide exports of your data in standard, common formats (such as CSV). This ensures you can migrate to another system or retain the data for your own records, subject to the terms of your plan and agreement.